Housing Authority of the City of Pittsburgh, PA Partner Agencies & Services

Last Updated: September 11, 2026

Emergency Services

• Redirect rule: HACP Public Safety supports HACP communities, but it does not dispatch police, fire, or emergency medical responders. Immediate emergencies must go to 911; non-emergency HACP safety concerns remain with HACP Public Safety.
• Provider: Allegheny County 911 and the appropriate municipal police, fire, or emergency medical service.
• Service description: 911 coordinates emergency response for active threats, crimes in progress, fires, serious injuries, and other urgent safety situations. Allegheny County also supports Text-to-911 when a voice call cannot be made safely.
• Official pages: HACP Emergency Services; HACP Public Safety
• Phone: Emergency response: 911. HACP Anonymous/Bully Tip Line for non-emergency information involving HACP: 412-471-2275.
• Triggers: emergency; call police; call fire department; ambulance; medical emergency; active crime; crime in progress; immediate danger; fire in building; someone is injured; text 911; gas smell emergency; excluded person on HACP property; emergency responder; urgent safety threat
• Sample chatbot redirect response: If this is an immediate police, fire, or medical emergency, please call 911 now. If you cannot safely make a voice call, Allegheny County supports Text-to-911. For non-emergency safety information involving an HACP community, use HACP Public Safety or the Anonymous/Bully Tip Line at 412-471-2275.

Community Resources and City Services

• Redirect rule: HACP provides resident programs and referrals, but general City services, parks and recreation, public libraries, and community programs operated by outside organizations are not administered by HACP.
• Provider: City of Pittsburgh 311, City of Pittsburgh Parks and Recreation, Carnegie Library of Pittsburgh, and community organizations listed by HACP.
  Service description: The City 311 Response Center accepts non-emergency questions and service requests involving City operations. HACP’s Community page provides links to community, recreation, library, civil-rights, youth, and neighborhood organizations.
• Official pages: HACP Community Resources; City of Pittsburgh 311
• Phone: City of Pittsburgh: dial 311 within the city or call 412-255-2621 from outside Pittsburgh.
• Triggers: city service; pothole; missed trash; recycling pickup; streetlight; city park; recreation program; park permit; library card; library hours; neighborhood program; community center; youth program; city complaint; non-emergency city question
• Sample chatbot redirect response: General City services are handled by the City of Pittsburgh rather than HACP. Please dial 311 within Pittsburgh or call 412-255-2621 from outside the city. For community, recreation, library, and youth resources, use HACP’s Community Resources page to reach the listed provider.

Education and Youth Programs

• Redirect rule: HACP offers resident services and education referrals, but it does not administer public-school enrollment, student assignment, curriculum, school transportation, college admissions, or outside youth programs.
• Provider: Pittsburgh Public Schools and the education, advocacy, college-access, and youth organizations listed by HACP.
• Service description: Pittsburgh Public Schools manages K-12 enrollment and school assignment for district students. HACP’s Education page also refers users to advocacy, youth-development, and college-access organizations; each provider manages its own eligibility and enrollment.
• Official pages: HACP Education Resources; Pittsburgh Public Schools Enrollment
• Phone: Pittsburgh Public Schools Parent Hotline: 412-529-4357.
• Triggers: school enrollment; register child for school; neighborhood school; school assignment; school bus; school calendar; student records; magnet school; special education; college application help; youth program; after-school program; education advocacy; Pittsburgh Public Schools; school transfer
• Sample chatbot redirect response: School enrollment, assignment, transportation, and school policy are handled by Pittsburgh Public Schools. Visit the district’s enrollment page or call the Parent Hotline at 412-529-4357. HACP’s Education Resources page also lists youth, advocacy, and college-access organizations.

External Employment and Workforce Services

• Redirect rule: HACP does provide Resident Employment and Section 3 opportunities. General job search, unemployment benefits, workforce training, and services not offered through an HACP program should be directed to the appropriate external workforce provider.
• Provider: PA CareerLink Pittsburgh/Allegheny County, Partner4Work, and specialized workforce organizations listed by HACP.
• Service description: PA CareerLink and Partner4Work connect job seekers with job listings, resume support, training, career counseling, and workforce programs. HACP residents seeking an HACP Resident Employment or Section 3 opportunity should stay on the applicable HACP path.
• Official pages: HACP Employment Resources; PA CareerLink Pittsburgh; Partner4Work
• Triggers: find a job; job search; resume help; career counseling; workforce training; laid off; unemployment benefits; job workshop; summer youth employment; mature worker program; PA CareerLink; Partner4Work; employment for people with disabilities; job placement; non-HACP job program
• Sample chatbot redirect response: For general job-search and workforce help, please use PA CareerLink Pittsburgh or Partner4Work through HACP’s Employment Resources page. If you are an HACP resident asking about HACP Resident Employment or a Section 3 opportunity, use the applicable HACP program instead.

Food Assistance and SNAP

• Redirect rule: HACP may provide referrals, but it does not determine SNAP eligibility, issue EBT cards, process SNAP cases, or operate the external food pantries and meal programs listed on its website.
• Provider: Pennsylvania Department of Human Services through COMPASS, Greater Pittsburgh Community Food Bank, and other food providers listed by HACP.
• Service description: Pennsylvania DHS administers SNAP and accepts applications online through COMPASS or through County Assistance Offices. The Greater Pittsburgh Community Food Bank helps people locate food resources and obtain SNAP application assistance.
• Official pages: HACP Food Assistance; Pennsylvania SNAP; Greater Pittsburgh Community Food Bank
• Phone: COMPASS HelpLine: 1-800-692-7462. Greater Pittsburgh Community Food Bank help line: 412-460-3663, extension 655; users may also dial 211.
• Triggers: SNAP; food stamps; EBT card; apply for SNAP; SNAP case status; food pantry; emergency food; free groceries; meal program; food bank; hunger assistance; food benefits; COMPASS food assistance; pantry near me; help buying food
• Sample chatbot redirect response: SNAP is administered by Pennsylvania DHS, not HACP. Apply through COMPASS or contact the COMPASS HelpLine at 1-800-692-7462. For help finding food or applying for SNAP, contact the Greater Pittsburgh Community Food Bank at 412-460-3663, extension 655, or dial 211.

Health Insurance and Public Health Benefits

• Redirect rule: HACP does not determine Medicaid, CHIP, or Marketplace eligibility, enroll users in health coverage, or provide medical or behavioral-health treatment. HACP’s Disability Compliance Office remains the correct path for reasonable-accommodation requests involving HACP programs.
• Provider: Pennsylvania Department of Human Services, COMPASS, Healthcare.gov, and health or behavioral-health providers listed by HACP.
• Service description: Pennsylvania DHS administers Medical Assistance and CHIP. COMPASS accepts online applications for health and human-service benefits, while Healthcare.gov supports Marketplace coverage. Treatment and crisis services are provided by health organizations, not HACP.
• Official pages: HACP Health Programs and Insurance; Pennsylvania Medicaid; COMPASS
• Phone: Medical Assistance application line: 1-866-550-4355. COMPASS HelpLine: 1-800-692-7462. For a life-threatening emergency call 911; for suicide or mental-health crisis support call or text 988.
• Triggers: Medicaid; Medical Assistance; CHIP; health insurance; apply for health coverage; COMPASS application; insurance Marketplace; behavioral health; mental health treatment; substance use services; health benefits; Medicaid renewal; medical coverage status; find a doctor; health program eligibility
• Sample chatbot redirect response: Health coverage and treatment services are administered outside HACP. Apply for Medical Assistance through Pennsylvania DHS or COMPASS, or call 1-866-550-4355. For an HACP reasonable-accommodation request, use HACP’s Disability Compliance Office instead. For immediate danger call 911; for crisis support call or text 988.

Affordable Housing Outside HACP Programs

• Redirect rule: HACP administers its own Low-Income Public Housing, Housing Choice Voucher, and Project-Based Voucher programs. Housing operated by other authorities or private providers, and non-HACP apartment listings, are controlled by those organizations.
• Provider: Allegheny Link, ACTION-Housing, other housing authorities, and housing-search providers listed on HACP’s Affordable Housing Resources page.
• Service description: Allegheny Link helps people navigate housing resources in Allegheny County. HACP also publishes additional housing-search resources and states that the listed external resources are not affiliated with HACP. Existing HACP application, waiting-list, HCV, and HACP-property questions should remain with HACP.
• Official pages: HACP Affordable Housing Resources; Allegheny Link
• Phone: Allegheny Link: 1-866-730-2368. HACP Occupancy for HACP applications: 412-456-5030.
• Triggers: other affordable housing; apartment outside HACP; non-HACP housing; private apartment search; other housing authority; housing outside Pittsburgh; subsidized apartment; affordable apartment listings; ACTION-Housing; Allegheny County housing; find low-rent housing; housing provider; apartment availability; HACP alternative; housing search help
• Sample chatbot redirect response: HACP can assist with its own housing programs. For housing operated by another provider or for additional housing-search resources, use HACP’s Affordable Housing Resources page or contact Allegheny Link at 1-866-730-2368. External listings are not affiliated with HACP, so confirm availability and eligibility directly with the provider.

Home Repair for Private Homeowners

• Redirect rule: HACP maintenance handles HACP-owned units. Repairs, rehabilitation loans, lead remediation, weatherization, and safety improvements for privately owned homes are handled by City, County, utility, or nonprofit programs.
• Provider: Allegheny County housing programs, Urban Redevelopment Authority of Pittsburgh, ACTION-Housing, and nonprofit repair providers listed by HACP.
• Service description: HACP’s Home Repair page directs private homeowners to programs offering critical repairs, accessibility improvements, weatherization, lead-safety services, smoke detectors, and home-improvement financing. Each program sets its own service area and eligibility rules.
• Official pages: HACP Home Repair Resources; Allegheny County Housing
• Phone: Allegheny County housing information: 412-350-4636, option 2. HACP work orders for an HACP unit: 412-456-5226.
• Triggers: repair my private home; homeowner repair; home improvement loan; roof repair; furnace repair; lead paint; lead-safe home; weatherization; accessibility modification; smoke detector installation; low-income homeowner repair; home rehabilitation; energy efficiency repair; private property repair; HACP work order
• Sample chatbot redirect response: If the repair is for an HACP unit, call the HACP Work Order line at 412-456-5226. For a privately owned home, use HACP’s Home Repair Resources page or contact Allegheny County housing information at 412-350-4636, option 2. Eligibility and service areas vary by program.

Emergency Housing and Homelessness Services

• Redirect rule: HACP does not provide on-demand shelter intake or make immediate emergency-shelter placements. HACP publishes referrals to Allegheny County’s coordinated-entry system, local shelters, and domestic-violence and victim-service providers.
• Provider: Allegheny Link, local emergency shelters, Women’s Center & Shelter of Greater Pittsburgh, Center for Victims, and other providers listed by HACP.
• Service description: Allegheny Link is the County’s main contact for people experiencing homelessness, at risk of losing housing, or seeking housing-stability services. HACP’s Emergency Housing page lists shelter and specialized crisis resources. Immediate threats should go to 911.
• Official pages: HACP Emergency Housing Services; Allegheny Link
• Phone: Allegheny Link: 1-866-730-2368. Women’s Center & Shelter 24-hour hotline: 412-687-8005. Center for Victims: 1-866-644-2882. Call 911 for immediate danger.
• Triggers: homeless; emergency shelter; need a place to sleep; at risk of homelessness; losing housing; eviction prevention referral; family shelter; women’s shelter; men’s shelter; youth shelter; domestic violence shelter; fleeing abuse; coordinated entry; housing crisis; shelter availability
• Sample chatbot redirect response: For homelessness, emergency shelter, or housing-stability help, contact Allegheny Link at 1-866-730-2368 or use HACP’s Emergency Housing Services page. If you are fleeing domestic violence, HACP lists Women’s Center & Shelter at 412-687-8005 and Center for Victims at 1-866-644-2882. Call 911 for immediate danger.

Senior Care and Support Services

• Redirect rule: HACP manages its own senior housing options and resident programs, but outside senior centers, in-home care, caregiver support, protective services, and health programs are administered by County and community providers.
• Provider: Allegheny County Area Agency on Aging, senior centers, and community organizations listed on HACP’s Seniors page.
• Service description: Allegheny County and local organizations provide information and services for older adults, including senior centers, care coordination, in-home support, caregiver resources, transportation, and protective services. HACP senior-housing questions should remain with HACP Occupancy.
• Official pages: HACP Seniors Resources; Allegheny County Aging and Older Adults
• Phone: Allegheny County SeniorLine: 412-350-5460 or 1-800-344-4319. HACP Occupancy for HACP senior housing: 412-456-5030.
• Triggers: senior center; services for older adults; in-home care; caregiver help; aging services; senior transportation; meals for seniors; adult protective services; senior activities; care coordination; home-delivered meals; senior support; Area Agency on Aging; HACP senior housing; older adult resources
• Sample chatbot redirect response: For outside senior-care and support services, use HACP’s Seniors Resources page or contact Allegheny County SeniorLine at 412-350-5460. If your question is about applying for an HACP senior property, contact HACP Occupancy at 412-456-5030 instead.

Public Transportation and Paratransit

• Redirect rule: HACP does not operate public transit, set fares, manage route changes, or determine eligibility for ACCESS or Medical Assistance transportation programs.
• Provider: Pittsburgh Regional Transit, ACCESS, and the Medical Assistance Transportation Program (MATP).
• Service description: Pittsburgh Regional Transit provides bus, light-rail, and incline schedules and service information. ACCESS provides paratransit services for eligible riders, and MATP supports eligible transportation to covered medical services.
• Official pages: HACP Transportation Resources; Pittsburgh Regional Transit
• Phone: Pittsburgh Regional Transit Customer Service: 412-442-2000. ACCESS: 412-562-5353 or TTY 711. MATP: 1-888-547-6287.
• Triggers: bus schedule; bus route; light rail; T schedule; Monongahela Incline; public transit; transit fare; reduced fare; senior transit; disability transit; ACCESS paratransit; ACCESS application; medical transportation; MATP ride; transit service disruption
• Sample chatbot redirect response: Public transportation is handled by Pittsburgh Regional Transit and specialized transportation providers, not HACP. For routes and service information, contact Pittsburgh Regional Transit at 412-442-2000. For ACCESS call 412-562-5353; HACP’s Transportation Resources page also lists MATP and other options.

Utility Billing, Outages, and Payment Assistance

• Redirect rule: HACP handles maintenance matters in HACP-owned units, but utility companies control customer accounts, billing, service start or stop requests, outages, and restoration. LIHEAP and other payment-assistance programs are administered outside HACP.
• Provider: The utility company serving the address, Pennsylvania Department of Human Services for LIHEAP, and assistance programs listed by HACP.
• Service description: Customers should contact the company shown on the utility bill for account or outage issues. Pennsylvania DHS administers LIHEAP, and HACP’s Utility Assistance page lists provider payment plans, grants, weatherization, and related resources. Immediate hazards should go to 911 and the utility emergency line.
• Official pages: HACP Utility Assistance; COMPASS; Pennsylvania LIHEAP
• Phone: LIHEAP Customer Helpline: 1-866-857-7095. Utility billing and outage numbers vary by provider and address.
• Triggers: electric bill; gas bill; water bill; utility outage; power outage; gas outage; start utility service; stop utility service; shutoff notice; utility payment plan; LIHEAP; heating assistance; Dollar Energy Fund; utility account; weatherization assistance
• Sample chatbot redirect response: For billing, account, or outage questions, contact the utility company shown on your bill. For energy assistance, apply through COMPASS or call the LIHEAP Customer Helpline at 1-866-857-7095. If the problem is maintenance inside an HACP-owned unit, use the HACP Work Order line instead.

Veterans Benefits and Support Services

• Redirect rule: HACP participates in HUD-VASH housing activity, but it does not administer VA benefits, veterans health care, pensions, disability claims, or crisis counseling. HACP-specific HUD-VASH housing and landlord questions should remain with HACP.
• Provider: U.S. Department of Veterans Affairs, Pennsylvania Department of Military and Veterans Affairs, Veterans Leadership Program, and other veteran-service organizations listed by HACP.
• Service description: The VA administers federal veterans benefits and health care. The Veterans Crisis Line provides confidential crisis support, while state and local organizations assist with housing, employment, claims, and supportive services.
• Official pages: HACP Veterans Resources; Veterans Crisis Line; VA Pittsburgh Health Care
• Phone: Veterans Crisis Line: call 988 and press 1 or text 838255. VA benefits: 1-800-827-1000. HACP main line for HACP-specific HUD-VASH questions: 412-456-5000.
• Triggers: veterans benefits; VA disability claim; veterans pension; VA health care; enroll in VA care; veterans crisis; veteran housing help; homeless veteran; Veterans Leadership Program; military family support; HUD-VASH; veteran landlord; VA claim status; veterans service officer; Pennsylvania veterans services
• Sample chatbot redirect response: Veterans benefits and VA health care are administered outside HACP. For benefits call 1-800-827-1000; for crisis support call 988 and press 1 or text 838255. If your question is specifically about HACP HUD-VASH housing or an HACP landlord matter, contact HACP at 412-456-5000.