HCV Landlords — Frequently Asked Questions: Posting Units to HACP’s New Property Search Feature

The HACP is launching a new website in November 2026.

The site will include a new and improved Property Search feature for all Housing Choice Voucher tenants and voucher holders.

(Above is an actual property posting on the new HACP Property Search feature.)

This will also require a new process for submitting your rental properties to be posted to the website.
You will no longer have access as a user to the website. Each property will require a submission form that will be reviewed by members of our staff.
Once reviewed and accepted, staff members will post them to the site.

IF YOU ARE ABLE, PLEASE ATTEND THE SEPT. 10, 2026 LANDLORD COUNCIL MEETING FOR A PRESENTATION ON THIS NEW FEATURE.

Below is a list of Frequently Asked Questions we have compiled to help make this transition as smooth as possible.

Please continue to use the current Property Search Portal for posting your properties until later this fall.
You will receive ample notification to transition to the new process.

Please be patient as this process is new to all of us, and will be an adjustment.

Thank you for your continued partnership with the HACP and Housing Choice Voucher Program!

How do I post a property to the new website?

Please fill out the Property Submission Form in its entirety. (The form will go live in November).

Can I post a property to the new website now?

No. The form will not go live until the new website launches on Nov. 9, 2026. Please continue to post your properties to: https://hacp.org/login/

What information is required to complete the new form?

Name, VALID email address, phone number, *identification, property address, neighborhood/city ward, rent amount, property description, and ***photos.

*If you are a registered landlord within the HACP Housing Choice Voucher Program, you will be required to provide the last 4 digits of your EIN or your Social Security Number (whichever number is registered with your account).

**If you are a new landlord who has NOT registered with the Housing Choice Voucher Program, your form will automatically be rejected. You will be required to email the HCV team at: hcvlandlordsupport@hacp.org.

***Photos are REQUIRED for ALL property listings. (do NOT include stock photos from a rental or real estate website, such as Zillow).

Can I post a property outside of the City of Pittsburgh?

No. All properties listed on the new HACP Property Search feature must be located within City of Pittsburgh limits.

What happens once I fill out the new form and submit it?

Once your form is complete and submitted, HACP staff will review your submission and it will either be approved or rejected.

What happens if my form is approved?

If your form is approved, the property will then be posted to the website by a member of the HACP Community Affairs team. The new website does not have the capability to include external users with direct access to property listings.

What happens if my form is rejected?

If your form is rejected, an HACP staff member will contact you via *email to alert you of the reasoning. Once any issues are corrected, you will be able to resubmit your form.

*Please ensure the email you provide to us is a valid email address that you check regularly.

Do I need to submit a form with every property I am renting?

Yes. If you have multiple properties, you will be required to fill out a form for each property you wish to appear on the Property Search feature.

Why do I need to provide identification?

Identification is required for verification purposes. This ensures the safety of our tenants and clients. Your personal information is never shared or sold.

How long will my listing be active?

All property listings will expire twice a year — on June 1 and December 1.

If you post a property shortly prior to either removal date, your listing will remain on the site until it is rented or until the next removal date.

Can I extend my listing past 6 months?

Yes. You may extend the window if you have not rented your unit and you contact the HACP Community Affairs Department BEFORE the removal dates of June 1 or December 1.

Please keep track of your listings and keep these dates on your calendars. We do not have the capacity to keep track of everyone's listings.

How do I remove a listing if my unit has been rented or I no longer wish to have the property appear online?

If you wish to remove a listing from the Property Search Portal, please contact Denise Bonura at: denise.bonura@hacp.org, or Lyss Hull at: lyss.hull@hacp.org. The Community Affairs Department handles website-related issues.

If you have any questions or issues regarding rent increases, payments, inspections, or other HCV-related topics, please email the HCV team at: hcvlandlordsupport@hacp.org.

What is the HACP’s policy regarding any scam property posts?

Please note that we will, under no circumstance, permit any scam property posts on our website. Our team works diligently to keep our voucher holders, tenants, and landlords safe from scams. If a scam is suspected, forms will be rejected IMMEDIATELY, and further action may be taken.

Who do I contact for information regarding issues or questions about my property submission form?

Please contact Denise Bonura (denise.bonura@hacp.org) or Lyss Hull (lyss.hull@hacp.org) for help with your Property Submission Form ONLY.

If you require assistance with RFTAs, inspections, rent increases, or other Housing Choice Voucher matters, please contact the Housing Choice Voucher Department at: hcvlandlordsupport@hacp.org.

When does the new HACP Property Search feature launch?

Monday, Nov. 9, 2026.